Refund policy

Last Updated: September 14, 2026

At Furqan Mart, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions outlined below.

1. 7-Day Return Policy

You may request a return within 7 days of delivery if the product is damaged or defective upon arrival, incorrect or different from the product you ordered, incomplete or missing essential parts, or significantly different from its description or advertised condition. For return requests based on any other reason, the return may be accepted at the discretion of Furqan Mart.

2. Return Conditions

To be eligible for a return, the return request must be submitted within 7 days of receiving the order. The product must be unused and in its original condition. The original packaging, accessories, manuals, tags, and other included items should be returned where applicable. Products showing signs of use, damage, alteration, or misuse may not be eligible for return. Certain products may also be excluded from return due to hygiene, safety, or other applicable considerations.

3. How to Request a Return

To request a return, please contact our customer support within 7 days of delivery. Please provide your order number, the reason for the return, and clear photos or videos of the product, if applicable. Our team will review your request and provide further instructions if the return is approved.

4. Return Shipping

If the product is damaged, defective, incorrect, or incomplete due to an error on our part, Furqan Mart may cover the applicable return shipping cost. For returns requested for other reasons, the customer may be responsible for return shipping charges.

5. Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be processed through the applicable payment method or another mutually agreed method. Refund processing times may vary depending on the payment provider or financial institution.

6. Non-Returnable Items

Certain items may not be eligible for return, particularly products that have been used or damaged after delivery, are returned without their original packaging where packaging is essential, are personalized or specially prepared for the customer, or are subject to hygiene or safety restrictions.

7. Exchanges

If you receive a defective, damaged, or incorrect product, you may request an exchange where the same product is available. If an exchange is not possible, a refund may be offered in accordance with this policy.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated before the order has been dispatched, where possible. Once an order has been shipped, it may need to be handled under our return policy.

9. Contact Us

For return, exchange, or refund inquiries, please contact Furqan Mart.

Phone/WhatsApp: +92 349 7188859
Email: hafizfurqan525@gmail.com
Address: Township, Lahore 54000, Pakistan

We reserve the right to review each return and refund request individually and to refuse requests that do not meet the conditions of this policy.